Payment

For phone or video sessions, please transfer session fee before your appointment by Interac / e-Transfer.

Coverage and Benefits

Our counseling and therapy services are covered by various insurance plans across Canada. If you have extended health benefits, through your work, or through an immediate family member’s employer, or through other private insurance plans, you may be covered for counselling services. Please request a receipt if required for insurance purposes. Our clinic does not provide direct billing and clients are required to pay prior to their sessions.

Confidentiality Disclaimer

Your privacy is of utmost importance to us. All information you share with us will be kept strictly confidential.

Cancellation Policy

Your appointments are very important and are reserved especially for you.  We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments or else you'll be charged for the full appointment fee. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Please be informed that the demand for our service is high. In the event, that you miss your appointments without advising us, we may be in need to give your time slot to the next person on the waiting list. To resume counselling services, you will be required to go back into the waiting list.